Local customer evaluations
See your business through the eyes of real customers
We send real people from your community to experience your brand then give you honest, detailed feedback so you can fix what's costing you leads.
Sample evaluation report
Top finding: 3 of 4 evaluators said the phone call felt rushed and staff didn't offer a clear next step.
HOW IT WORKS
Six steps to a clearer picture
From sign-up to actionable feedback here's exactly what happens.
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1
Share your goals
We onboard you with a quick call to understand your business and target customer.
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2
We recruit evaluators
Real local people matching your customer profile, not paid survey takers.
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3
They experience your brand
They browse your website, check your Google profile, and call your business.
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4
Honest feedback collected
Evaluators share detailed impressions of what worked and what confused them.
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5
We build your report
We compile findings into a prioritized action plan: no fluff, just what to fix.
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6
You take action
Implement the changes and watch your first impression start converting more leads.
WHAT YOU GET
A complete picture of your customer experience
Everything in one detailed report, delivered within 48 hours of evaluation completion.
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Website experience breakdown
Scores and comments on navigation, messaging clarity, and trust signals from a real visitor's perspective.
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Phone call evaluation
Detailed notes on tone, responsiveness, and whether your staff moved the caller toward booking.
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Google profile audit
First impressions of your listing, photos, Q&A, and reviews from someone seeing you for the first time.
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Prioritized action items
Ranked by impact so you know exactly where to start without getting overwhelmed.
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Walkthrough call included
We walk through the report together so you leave with a clear, confident action plan.
Sample Report Scores
4 evaluators · Phoenix, AZ · Delivered in 36h
WHAT CLIENTS SAY
Real results from local businesses
★★★★★
"One of the biggest surprises was how many opportunities we were missing just because of a broken form on our website We made a few changes based on the findings and started seeing more appointments come through"
★★★★★
"Getting an outside perspective was incredibly helpful. We spend so much time looking at our own website that it's easy to miss things that are obvious to a first-time visitor."
★★★★★
"This gave us a much clearer understanding of where prospects were getting stuck. Instead of guessing what to improve, we had a prioritized list and could focus on the things that would actually make a difference."
FAQ
Common Questions
Will my staff know they're being evaluated?
No. Evaluators call as genuine prospective customers. Your team has no idea, which means you get completely authentic responses rather than performance mode.
How long does the process take?
Most evaluations are completed within 5–7 business days. Your report is typically delivered within 48 hours of the final evaluation.
What kinds of businesses do you work with?
We work best with local service businesses: dental practices, HVAC, legal, med spas, contractors, and similar industries where the phone and first impression really matter.
What happens after I get the report?
You get a walkthrough call to go through the findings together. We're available as you implement changes, and repeat evaluations track your progress over time.
Ready to see what customers really think?
Fill in your details and we'll reach out within one business day to get started.
No commitment. We'll reach out to discuss fit before anything else.